Jumio experienced a minor incident on October 12, 2023 affecting performNetverify API and Identity Verification SDK and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 12, 2023, 06:05 PM UTC
We’re really sorry to be holding you up today. We have identified an instability with our Identity Verification service. Please know that our engineering and operations teams are actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- identified Oct 12, 2023, 06:06 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 12, 2023, 06:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 12, 2023, 06:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2023, 06:33 PM UTC
We are pleased to inform you that the recent instability has been resolved, and the affected Identity Verification service through API and SDK is fully restored. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].