Jumio incident

2023-11-10 Service Instability for Liveness (SDK Version 4.5.0) - EU & SGP DC

Notice Resolved View vendor source →

Jumio experienced a notice incident on November 10, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2023, 08:40 AM UTC
Resolved
Nov 10, 2023, 08:40 AM UTC
Duration
—
Detected by Pingoru
Nov 10, 2023, 08:40 AM UTC

Update timeline

  1. resolved Nov 10, 2023, 03:09 PM UTC

    We have detected an instability in our Identity Verification service for customers using SDK 4.5.0. The Liveness Capability has triggered an alternative capture journey, and during this period, the Authentication service may have failed with the error message "J010412." The timeline for the instability is as follows: In EU: 08:30 am UTC to 13:00 UTC In SGP: 10:00 am UTC to 13:00 UTC Customers using versions prior to SDK 4.5.0 may continue to encounter issues; nevertheless, we have communicated the necessary steps to address this issue. For any inquiries, please reach out to Jumio Support at https://support.jumio.com or [email protected].