Jumio experienced a minor incident on November 15, 2023 affecting performNetverify API and Identity Verification Web and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 15, 2023, 04:57 PM UTC
We have detected an instability in our EU Data Center, which may lead to issues for customers accessing the portal, initiating transactions, completing the user journey, and receiving transaction results. Please know our engineering and operations teams are working hard to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- monitoring Nov 15, 2023, 05:00 PM UTC
All services seem to be operational, and we are actively monitoring the situation. We will provide you with updates on the status shortly. We appreciate your patience as our team works to resolve the issue.If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- resolved Nov 15, 2023, 05:42 PM UTC
We are pleased to report that the recent instability has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused. Our engineering team has diligently addressed the matter to prevent a recurrence. Your patience during this time is greatly appreciated. Incident Timeline: Issue Initiated: 16:28 UTC Issue Resolved: 16:42 UTC If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].