Jumio incident

2023-12-14 Arabic and Greek language extraction issue

Minor Resolved View vendor source →

Jumio experienced a minor incident on December 15, 2023 affecting Identity Verification Processing and Identity Verification Processing and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2023, 12:18 AM UTC
Resolved
Dec 15, 2023, 01:46 AM UTC
Duration
1h 27m
Detected by Pingoru
Dec 15, 2023, 12:18 AM UTC

Affected components

Identity Verification ProcessingIdentity Verification ProcessingIdentity Verification Processing

Update timeline

  1. investigating Dec 15, 2023, 12:18 AM UTC

    We are investigating a problem related to the extraction of Arabic and Greek languages from ID documents. While ID document processing is ongoing, extraction for these languages is currently not functioning. Our engineering team is actively working to resolve the issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].

  2. identified Dec 15, 2023, 01:18 AM UTC

    We've identified the issue and a fix is being implemented.

  3. resolved Dec 15, 2023, 01:46 AM UTC

    We are pleased to inform you that the issue has been resolved. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].