Jumio experienced a notice incident on January 25, 2024 affecting performNetverify API and Identity Verification Web and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 25, 2024, 02:29 PM UTC
We’re currently investigating the cause of our service interruption which includes all services on our SGP Data Center that have been unavailable between: 2024-01-25 13:48 UTC to 14:12 UTC. The only services that were available during the outage were the API Channel & Customer Portal. Description: At 13:48 UTC on 2024-01-25, we discovered an instability in our SGP DC. At 14:12 UTC on 2024-01-25, Services became available, but we have them under monitoring. We appreciate your patience during the incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- resolved Jan 25, 2024, 03:12 PM UTC
After careful monitoring, we are pleased to inform you that the recent instability has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused. Our engineering team has diligently addressed the matter to prevent a recurrence. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].