Jumio incident

Service Instability - Incorrect Liveness result (Bad Quality) - US DC

Notice Resolved View vendor source →

Jumio experienced a notice incident on April 4, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 09:00 PM UTC
Resolved
Apr 04, 2024, 09:00 PM UTC
Duration
—
Detected by Pingoru
Apr 04, 2024, 09:00 PM UTC

Update timeline

  1. resolved Apr 05, 2024, 02:41 PM UTC

    A subset of Identity Verification transactions incorrectly resulted in Liveness decisions of BAD_QUALITY from approximately 21:00 to 22:00 UTC. This affected Web, SDK, and API channels in our US data center.