Jumio experienced a critical incident on May 30, 2024 affecting performNetverify API and Identity Verification Web and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2024, 05:16 PM UTC
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an instability with our services in the U.S. data center. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- investigating May 30, 2024, 05:43 PM UTC
We are continuing to investigate this issue. At this time, you may experience delays in transaction processing and an increase in rejections.
- investigating May 30, 2024, 06:36 PM UTC
We are working diligently to resolve this issue. You may continue to experience delays in transaction processing.
- monitoring May 30, 2024, 07:51 PM UTC
We are pleased to inform you that our services are now restored. As we continue to process the delayed transactions, you may still experience longer than normal processing times. We are actively monitoring until all delayed transactions have been processed.
- resolved May 30, 2024, 08:23 PM UTC
We are pleased to inform you that all delayed transactions have now been processed. We apologize for any inconvenience this may have caused.