2024-07-09 Service Instability for Verification (EU)

Update timeline

1. investigating Jul 09, 2024, 04:46 AM UTC

   At 4:17 am UTC on 2024-07-09, we discovered an instability with our Verification service. Our team is currently working fixing this issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]

2. monitoring Jul 09, 2024, 05:02 AM UTC

   We are pleased to inform you that our services are now restored. We are actively monitoring the service status to make sure everything is working as expected. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience. For details of the service instability, please read below: At 4:17 am UTC on 2024-07-09, we discovered unexpected issues with all of our Verification services on EU datacenter. As of 4:42 UTC on 2024-07-09, the service has been restored to proper functionality and is fully available. If you have any questions, please contact Jumio Support at https://support.jumio.com.

3. resolved Jul 09, 2024, 05:34 AM UTC

   After careful monitoring, we are pleased to inform you that the recent instability on our EU datacenter has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused. Our engineering team has diligently addressed the matter to prevent a recurrence. At 4:17 am UTC on 2024-07-09, we discovered unexpected issues with all of our Verification services on EU datacenter. At 4:42 am UTC on 2024-07-09, the services have been restored to proper functionality and are fully available, but we have them under monitoring. At 5:05 am UTC on 2024-07-09, we confirmed that all the services has been restored to proper functionality and are working as expected. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].