Jumio incident
2024-08-19 Service Instability for Verification for SDK (US)
Jumio experienced a minor incident on August 19, 2024 affecting Identity Verification SDK, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 19, 2024, 09:56 AM UTC
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an instability with our SDK service in US. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com.
- resolved Aug 19, 2024, 10:14 AM UTC
After careful monitoring, we are pleased to inform you that the recent instability on our US datacenter has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused. At 09:25 am UTC on 2024-08-19, we identified intermittent issues with our Verification services on the US datacenter affecting SDK customers, potentially causing errors during the user journey. At 10:00 am UTC on 2024-08-19, we confirmed that all services were fully restored and are functioning as expected. If you have any questions, please contact Jumio Support at https://support.jumio.com