Jumio incident

Delay in Processing Transactions

Minor Resolved View vendor source →

Jumio experienced a minor incident on August 19, 2024 affecting Identity Verification Processing and Identity Verification Processing and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2024, 11:36 AM UTC
Resolved
Aug 19, 2024, 01:53 PM UTC
Duration
2h 16m
Detected by Pingoru
Aug 19, 2024, 11:36 AM UTC

Affected components

Identity Verification ProcessingIdentity Verification ProcessingIdentity Verification Processing

Update timeline

  1. identified Aug 19, 2024, 11:36 AM UTC

    We are currently experiencing a delay in processing transactions, and are actively working to resolve this. We apologize for the inconvenience.

  2. monitoring Aug 19, 2024, 01:36 PM UTC

    We have identified the root cause of the problem and have taken steps to resolve it. We are diligently monitoring as we continue to process the small portion of transactions that remain in the backlog.

  3. resolved Aug 19, 2024, 01:53 PM UTC

    All incoming transactions are now being processed at normal rates. We apologize for any inconvenience this may have caused.