Jumio incident

Delay in Processing Identity Verification Transactions

Minor Resolved View vendor source →

Jumio experienced a minor incident on September 19, 2024 affecting Identity Verification Processing and Identity Verification Processing and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2024, 03:02 PM UTC
Resolved
Sep 19, 2024, 05:07 PM UTC
Duration
2h 5m
Detected by Pingoru
Sep 19, 2024, 03:02 PM UTC

Affected components

Identity Verification ProcessingIdentity Verification ProcessingIdentity Verification ProcessingJumio Platform ProcessingJumio Platform ProcessingJumio Platform Processing

Update timeline

  1. investigating Sep 19, 2024, 03:02 PM UTC

    We are currently experiencing a delay in processing on all data centers for Identity Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.

  2. resolved Sep 19, 2024, 05:07 PM UTC

    All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.