Jumio incident
Delay in Processing Identity Verification Transactions
Jumio experienced a minor incident on January 19, 2025 affecting Identity Verification Processing and Identity Verification Processing and 1 more component, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 19, 2025, 10:52 PM UTC
We are currently experiencing a delay in processing on US, EU and SGP data centers for Identity Verification transactions. NOTE: All services remain functional at this time, and we will update you when the service is fully restored. Apologies for the inconvenience.
- investigating Jan 19, 2025, 11:01 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 20, 2025, 02:01 AM UTC
Our priority is to restore your services to full capacity and ensure that your end users have a better identity verification experience. We apologize for the disruption and the inconvenience we are causing. We have identified the root cause of the problem, taken steps to resolve the issue, and taken measures to prevent a recurrence. All incoming transactions are being processed at a normal rate, but we are still working through the remaining backlog and will provide more information as it becomes available. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].
- monitoring Jan 20, 2025, 02:49 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 20, 2025, 04:53 AM UTC
All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.