Jumio incident

Delay in Processing Identity Verification Transactions

Minor Resolved View vendor source →

Jumio experienced a minor incident on March 3, 2025 affecting Identity Verification Processing and Identity Verification Processing and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 08:36 AM UTC
Resolved
Mar 03, 2025, 10:17 AM UTC
Duration
1h 40m
Detected by Pingoru
Mar 03, 2025, 08:36 AM UTC

Affected components

Identity Verification ProcessingIdentity Verification ProcessingIdentity Verification Processing

Update timeline

  1. monitoring Mar 03, 2025, 08:36 AM UTC

    We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.

  2. resolved Mar 03, 2025, 10:17 AM UTC

    All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.