Jumio experienced a notice incident on March 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 21, 2025, 05:50 PM UTC
We experienced a temporary service instability in our US Data Center from 16:02 to 16:38 UTC, which may have impacted the availability of some services. The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected].