Jumio incident

Delay in Processing Identity Verification Transactions in EU DC

Minor Resolved View vendor source →

Jumio experienced a minor incident on March 24, 2025 affecting Identity Verification Processing and Identity Verification Processing and 1 more component, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 11:11 AM UTC
Resolved
Mar 24, 2025, 05:22 PM UTC
Duration
6h 11m
Detected by Pingoru
Mar 24, 2025, 11:11 AM UTC

Affected components

Identity Verification ProcessingIdentity Verification ProcessingIdentity Verification Processing

Update timeline

  1. monitoring Mar 24, 2025, 11:11 AM UTC

    We are currently experiencing a delay in processing Identity Verification transactions on our EU data centers, which began approximately at 09:46 UTC. Please note: All other services are fully functional at this time. We will notify you as soon as the issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your understanding.

  2. resolved Mar 24, 2025, 05:22 PM UTC

    All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.