Jumio incident

Delay in Processing Identity Verification Transactions

Notice Resolved View vendor source →

Jumio experienced a notice incident on April 12, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2025, 05:11 PM UTC
Resolved
Apr 12, 2025, 03:02 PM UTC
Duration
—
Detected by Pingoru
Apr 12, 2025, 05:11 PM UTC

Update timeline

  1. resolved Apr 12, 2025, 05:11 PM UTC

    We experienced a delay in processing identity verification transactions across our US, EU, and SGP data centers between 15:02 and 15:38 UTC. Please note: All services remained operational throughout this time. The issue has been resolved, and normal processing has resumed. We apologize for any inconvenience this may have caused and appreciate your patience.