Jottacloud Public incident

Authentication service interruption

Resolved after 3 hours 35 minutes, affecting Websites, on October 28, 2021.

monitoring Oct 28, 2021, 09:06 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 28, 2021, 08:53 AM UTC
Resolved
Oct 28, 2021, 12:29 PM UTC
Duration
3h 35m
Detected by Pingoru
Oct 28, 2021, 08:53 AM UTC

Affected components

Websites

Update timeline

  1. investigating Oct 28, 2021, 08:53 AM UTC

    We are experiencing problems with our authentication platform

  2. identified Oct 28, 2021, 08:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 28, 2021, 09:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 28, 2021, 12:29 PM UTC

    This incident has been resolved.

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