Jottacloud Public incident

database crash

Resolved after 21 minutes, affecting Websites and Desktop application and 1 more, on January 7, 2022.

monitoring Jan 07, 2022, 06:42 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 07, 2022, 06:27 PM UTC
Resolved
Jan 07, 2022, 06:48 PM UTC
Duration
21m
Detected by Pingoru
Jan 07, 2022, 06:27 PM UTC

Affected components

WebsitesDesktop applicationAPI

Update timeline

  1. investigating Jan 07, 2022, 06:27 PM UTC

    Problems with a database is causing problems

  2. identified Jan 07, 2022, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 07, 2022, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 07, 2022, 06:48 PM UTC

    This incident has been resolved.

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