Jottacloud Public incident

Authentication platform instability

Resolved after 29 minutes, affecting Websites and Desktop application and 1 more, on July 25, 2022.

monitoring Jul 25, 2022, 05:25 PM UTC

Most of the authentication platform should now be operational. Monitoring the situation. Some applications may still experience issues

Started
Jul 25, 2022, 05:14 PM UTC
Resolved
Jul 25, 2022, 05:43 PM UTC
Duration
29m
Detected by Pingoru
Jul 25, 2022, 05:14 PM UTC

Affected components

WebsitesDesktop applicationAPI

Update timeline

  1. investigating Jul 25, 2022, 05:14 PM UTC

    Out authentication platform is currently experiencing instability. We are investigating the issue

  2. identified Jul 25, 2022, 05:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 25, 2022, 05:25 PM UTC

    Most of the authentication platform should now be operational. Monitoring the situation. Some applications may still experience issues

  4. resolved Jul 25, 2022, 05:43 PM UTC

    Authentication issues resolved

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