Jottacloud Public incident

Mobile app photo sync

Resolved after 4 days 13 hours, affecting API, on January 25, 2024.

identified Jan 25, 2024, 07:06 PM UTC

We experience issues with synchronising photo libraries to iOS and Android devices. Some users can experience that changes to the photo library (like added. deleted or hidden photos) dont show in our mobile apps. There may also be issues with sharing and adding newly backed up photos to albums

Started
Jan 25, 2024, 07:06 PM UTC
Resolved
Jan 30, 2024, 08:24 AM UTC
Duration
4d 13h
Detected by Pingoru
Jan 25, 2024, 07:06 PM UTC

Affected components

API

Update timeline

  1. identified Jan 25, 2024, 07:06 PM UTC

    We experience issues with synchronising photo libraries to iOS and Android devices. Some users can experience that changes to the photo library (like added. deleted or hidden photos) dont show in our mobile apps. There may also be issues with sharing and adding newly backed up photos to albums

  2. resolved Jan 30, 2024, 08:24 AM UTC

    This incident has been resolved.

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