Resolved after 1 day 16 hours, affecting Authentication platform, on March 24, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 24, 2024, 12:10 AM UTC
Authentication platform instability. New logins may fail. We are currently investigating the issue.
- identified Mar 24, 2024, 12:31 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2024, 01:28 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 24, 2024, 11:23 AM UTC
It was discovered this morning that some users have been logged out overnight. The problem causing the logouts was rectified this morning around 0900 am
- investigating Mar 25, 2024, 10:05 AM UTC
We are currently investigating this issue.
- monitoring Mar 25, 2024, 10:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2024, 04:31 PM UTC
This incident has been resolved.
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