John Carroll University incident
Network issues in Dolan Science Center East
Resolved after 1 day, on December 1, 2022.
The root cause of the problem has been identified and the incident has been resolved. Everything should be working as expected. Please contact the ITS Service Desk at 216.397.3005 or [email protected] if you are still seeing any issues.
Update timeline
- investigating Dec 01, 2022, 01:01 PM UTC
ITS is currently investigating an issue affecting some wireless network and classroom technology in the east wing of the Dolan Science Center.
- investigating Dec 01, 2022, 03:20 PM UTC
We are still working through the network outage in DSC East. This is not a complete outage, classroom lecterns equipment is working, as of room checks this morning, and we have wireless in parts of the building, but computer lab systems are not talking to the network. We are continuing to work through this with our engineers. In the meantime, please reach out to the Service Desk or the Registrar if you need to move your classes. Computer lab availability is minimal but we will do our best to accommodate.
- monitoring Dec 01, 2022, 04:58 PM UTC
The root cause of the problem has been identified and the incident has been resolved. Everything should be working as expected. Please contact the ITS Service Desk at 216.397.3005 or [email protected] if you are still seeing any issues.
- resolved Dec 02, 2022, 01:03 PM UTC
This incident has been resolved.
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