Zoom Meeting Passcode Use in the Classrooms

Update timeline

1. investigating Jan 19, 2023, 03:16 PM UTC

   The Service Desk was recently made aware of an issue involving Zoom meeting passcode use in the classrooms. When starting a meeting using classroom technology, the password field shows up for a very brief moment and then disappears. If you are unable to enter the password in that brief amount of time you are not able to enter a passcode at all. We are currently working with our vendor to resolve this issue and will update everyone at that time. In the meantime, here are a few short-term fixes: 1. Remove the passcode from your Zoom meeting. We do recommend a password in general, but given the current situation, it would be ok to remove the passcode for any meeting taking place in a classroom until we get this issue resolved. Please note that once the meeting time has started or someone has joined the meeting, the system will not allow you to make this change. It has to be done prior to your class time. 2. If you don’t remove the passcode or it is after the scheduled start of the meeting, you can create an instant meeting while in the room. On the touch panel, on the Zoom screen, press the “Meet Now” button. This will create a brand new meeting but the meeting ID will need to be communicated to students via Canvas. If you have any questions or need assistance with either of these options please contact the Service Desk at 216-397-3005

2. identified Jan 19, 2023, 10:06 PM UTC

   Our vendor has confirmed that this is a known bug. We have obtained a patch but need to test it properly before we deploy it to all of the classrooms. We hope to have this tested and approved for deployment before the end of next week.

3. identified May 19, 2023, 05:31 PM UTC

   We are continuing to work on a fix for this issue.

4. identified May 22, 2023, 01:43 PM UTC

   We are continuing to work on a fix for this issue.

5. identified May 22, 2023, 01:45 PM UTC

   A patch has been pushed to the control system for the Classroom technology. This patch included a fix for the Zoom passcode issue. The room is now fully functional.

6. resolved May 22, 2023, 01:45 PM UTC

   Marking Resolved