John Carroll University incident
Multiple Services (SSO, Banner, DegreeWorks) Unavailable
Critical Vendor's status page →
Resolved after 1 day 2 hours, affecting Canvas (Learning Management System) and Banner and 1 more, on August 22, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Canvas (Learning Management System)BannerJCU Login Page & Single Sign On (SSO)OnBaseZoom Capabilities (Web Conferencing)CoursedogTeamDynamix (Ticketing System)Zoom Application
Update timeline
- investigating Aug 22, 2023, 11:09 AM UTC
We are investigating and issue affecting connectivity to multiple services, including SSO, Banner and Degree Works. As SSO is affected, all services relying on SSO for authentication are also unavailable.
- investigating Aug 22, 2023, 12:50 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 22, 2023, 12:51 PM UTC
All services are back online. We will continue to monitor.
- monitoring Aug 22, 2023, 12:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 23, 2023, 01:31 PM UTC
This incident has been resolved.
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