Resolved after 33 days 22 hours, affecting Wireless Internet Connection, on August 29, 2023.
Yesterday, a series of changes aimed at enhancing the wireless network's performance were implemented. As part of the network vendor's continuing system improvements, a necessary transition has taken place which might prompt you to connect using WPA2 instead of WPA3. This may also require you to either reconnect or, in certain cases, forget the network and then reconnect. Please note that this is a normal procedure and is entirely secure and expected.
Affected components
Update timeline
- investigating Aug 29, 2023, 03:02 PM UTC
Information Technology Services is investigating a connectivity issue affecting eduroam network. ITS engineers are working with our third-party network partners to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause. For further updates on this situation, please visit the ITS Status Page at https://status.jcu.edu. Questions or comments? Please contact the ITS Service Desk at 216-397-3005 or [email protected]. -- Information Technology Services
- investigating Aug 29, 2023, 03:02 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 30, 2023, 02:25 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 30, 2023, 02:34 PM UTC
Yesterday, a series of changes aimed at enhancing the wireless network's performance were implemented. As part of the network vendor's continuing system improvements, a necessary transition has taken place which might prompt you to connect using WPA2 instead of WPA3. This may also require you to either reconnect or, in certain cases, forget the network and then reconnect. Please note that this is a normal procedure and is entirely secure and expected.
- resolved Oct 02, 2023, 01:50 PM UTC
This incident has been resolved.
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