John Carroll University incident
Banner Admin Pages: Issues Following Upgrades
Resolved after 2 days, affecting Banner, on February 28, 2024.
The vendor update appears to have resolved the issues. We will continue monitoring, but the problem should be resolved.
Affected components
Update timeline
- investigating Feb 28, 2024, 03:59 PM UTC
We are investigating reports of display issues on some Admin Pages pages following last evening's patching. We are working with Ellucian now to identify and resolve this issue.
- identified Feb 28, 2024, 04:40 PM UTC
Ellucian has identified a defect and has provided a patch. We will be installing the fix at 11:45am. Admin pages will be unavailable for approximately 5 minutes while this work is performed.
- monitoring Feb 28, 2024, 05:25 PM UTC
The vendor update appears to have resolved the issues. We will continue monitoring, but the problem should be resolved.
- resolved Mar 01, 2024, 04:57 PM UTC
This incident has been resolved.
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