John Carroll University incident

Akindi Outage

Resolved after 9 hours 32 minutes, affecting Akindi - Paper & Online Test Scoring, on April 22, 2024.

investigating Apr 22, 2024, 05:24 PM UTC

Akindi, our multiple-choice paper assessment tool, is currently experiencing issues. We are actively collaborating with the vendor to resolve these problems quickly. Outage updates are available on the ITS Status Page (https://status.jcu.edu). For any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or via email at [email protected]. -- Information Technology Services

Started
Apr 22, 2024, 05:24 PM UTC
Resolved
Apr 23, 2024, 02:57 AM UTC
Duration
9h 32m
Detected by Pingoru
Apr 22, 2024, 05:24 PM UTC

Affected components

Akindi - Paper & Online Test Scoring

Update timeline

  1. investigating Apr 22, 2024, 05:24 PM UTC

    Akindi, our multiple-choice paper assessment tool, is currently experiencing issues. We are actively collaborating with the vendor to resolve these problems quickly. Outage updates are available on the ITS Status Page (https://status.jcu.edu). For any questions or concerns, please contact the ITS Service Desk at 216-397-3005 or via email at [email protected]. -- Information Technology Services

  2. resolved Apr 23, 2024, 02:57 AM UTC

    This incident has been resolved.

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