Resolved after 16 hours 5 minutes, affecting Duo Factor Authentication, on May 13, 2024.
The issue was mediated by Duo yesterday afternoon. Services were restored immediately.
Affected components
Update timeline
- investigating May 13, 2024, 07:44 PM UTC
We have received reports that Duo is not working when authenticating to services such as Banner and Canvas. We have replicated the issue and identified that the issue is on with the Duo Service. We are engaging with them now but do not currently have an eta on resolution. For updates on this please visit status.jcu.edu
- monitoring May 13, 2024, 08:13 PM UTC
Information Technology Services has confirmed that the Duo service is now restored. We will continue to monitor the situation closely. We apologize for any inconvenience this may have caused. If you are still experiencing issues logging into any services, please contact the Service Desk at 216.397.3005 or email us at [email protected].
- monitoring May 14, 2024, 11:50 AM UTC
The issue was mediated by Duo yesterday afternoon. Services were restored immediately.
- resolved May 14, 2024, 11:50 AM UTC
Issue resolved.
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