John Carroll University incident

OnBase Outage

Resolved after 10 hours 29 minutes, affecting OnBase, on August 23, 2024.

monitoring Aug 23, 2024, 09:38 AM UTC

The vendor has implemented a fix and OnBase services are now available.

Started
Aug 23, 2024, 02:59 AM UTC
Resolved
Aug 23, 2024, 01:28 PM UTC
Duration
10h 29m
Detected by Pingoru
Aug 23, 2024, 02:59 AM UTC

Affected components

OnBase

Update timeline

  1. investigating Aug 23, 2024, 02:59 AM UTC

    Hyland, providers of OnBase, is experiencing a server / data center outage which is affecting our OnBase instance. We are monitoring updates from the vendor and will provide updates are they are available.

  2. monitoring Aug 23, 2024, 09:38 AM UTC

    The vendor has implemented a fix and OnBase services are now available.

  3. resolved Aug 23, 2024, 01:28 PM UTC

    This incident has been resolved.

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