Jira Work Management incident
Some users are unable to send emails from Jira
Jira Work Management experienced a major incident on November 15, 2025 affecting Viewing content and Create and edit and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 15, 2025, 04:29 PM UTC
We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
- identified Nov 15, 2025, 09:36 PM UTC
We are currently experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This has impacted authentication for some users. In the last 30 minutes, we have observed a reduction in timeout errors and signs of recovery. We apologize for any inconvenience this may have caused and appreciate your patience as we work towards a full resolution. We will continue to keep you updated on our progress.
- monitoring Nov 15, 2025, 09:36 PM UTC
We were experiencing issues due to timeouts when refreshing OAuth tokens from Microsoft. This affected authentication for some users. After scaling our internal services, we have observed a reduction in timeout errors with reliability metrics returning to normal. We apologize for any inconvenience this may have caused.
- resolved Nov 17, 2025, 11:50 AM UTC
The issue has been resolved. All systems are healthy and fully operational, with no further problems observed in sending emails from Jira.