Jira Work Management incident

Jira - Work Item transition failures

Resolved after 2 hours 31 minutes, affecting Viewing content and Create and edit and 1 more, on September 1, 2026.

resolved Sep 01, 2026, 11:44 AM UTC

On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.

Started
Sep 01, 2026, 09:12 AM UTC
Resolved
Sep 01, 2026, 11:44 AM UTC
Duration
2h 31m
Detected by Pingoru
Sep 01, 2026, 09:12 AM UTC

Affected components

Viewing contentCreate and editAuthentication and User ManagementSearchNotificationsAdministrationMarketplaceMobilePurchasing & LicensingSignup

Update timeline

  1. investigating Sep 01, 2026, 09:12 AM UTC

    We are aware of an issue impacting Jira Work Item transitions. Affected users may experience errors when attempting to transition issues. Our teams are actively investigating the root cause. We will provide the next update in 60 minutes, or sooner if there is a material update.

  2. monitoring Sep 01, 2026, 10:11 AM UTC

    We have identified the root cause of the issue impacting Jira Work Item transitions and have applied a fix. We are currently seeing signs of recovery and will continue to monitor. We will provide the next update in the next 1 hour, or sooner if there is a material update.

  3. resolved Sep 01, 2026, 11:44 AM UTC

    On 1st Sept 2026, between 04:22 UTC to 10:59 UTC, some Jira users may have experienced service disruptions. The issue has now been resolved and the service is operating normally for all the customers.

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