Jira Work Management incident
Jira is slow or inaccessible for some users
Resolved after 1 day 11 hours, affecting Viewing content and Create and edit and 1 more, on February 5, 2025.
Between 05/Feb/25 2:30 PM UTC and 05/Feb/25 3:28 PM UTC some customers for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud experienced intermittent errors. We have identified the root cause of the intermittent errors and have mitigated the problem. The issue has been resolved and the service is operating normally.
Affected components
Update timeline
- investigating Feb 05, 2025, 10:44 AM UTC
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers.
- monitoring Feb 05, 2025, 11:10 AM UTC
We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring this closely.
- monitoring Feb 06, 2025, 09:34 AM UTC
We continue to monitor the mitigation measures implemented to address the intermittent errors reported.
- resolved Feb 06, 2025, 09:45 PM UTC
Between 05/Feb/25 2:30 PM UTC and 05/Feb/25 3:28 PM UTC some customers for Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud experienced intermittent errors. We have identified the root cause of the intermittent errors and have mitigated the problem. The issue has been resolved and the service is operating normally.
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