Jira Service Desk incident

Degraded experience adding and accessing media attachments

Minor Resolved View vendor source →

Jira Service Desk experienced a minor incident on July 30, 2025 affecting Jira Service Management Web and Service Portal and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 07:10 AM UTC
Resolved
Jul 30, 2025, 07:31 AM UTC
Duration
21m
Detected by Pingoru
Jul 30, 2025, 07:10 AM UTC

Affected components

Jira Service Management WebService PortalOpsgenie Incident FlowOpsgenie Alert FlowOpsgenie Incident FlowOpsgenie Alert FlowJira Service Management Email RequestsAuthentication and User ManagementPurchasing & LicensingSignup

Update timeline

  1. investigating Jul 30, 2025, 07:10 AM UTC

    We are investigating an issue causing a degraded experience when adding attachments or accessing existing media content.

  2. resolved Jul 30, 2025, 07:31 AM UTC

    We have resolved the issue impacting adding/accessing media attachments across products. We will continue to monitor the situation.