Jira Service Desk incident

Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some users

Major Ongoing View vendor source →

Jira Service Desk is currently experiencing a major incident affecting Automation for Jira and Assist, which began 2h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 01:37 AM UTC
Resolved
Ongoing
Duration
● 1h 51m
Detected by Pingoru
May 13, 2026, 01:37 AM UTC

Affected components

Automation for JiraAssist

Update timeline

  1. investigating May 13, 2026, 01:37 AM UTC

    At this time it is expected that impacted users may be experiencing delays for multiple hours on their automation events. Our team is continuing to investigate this issue with urgency. We will provide further update within an hour.

  2. identified May 13, 2026, 02:41 AM UTC

    Our team has identified a likely root cause of this issue and is actively working on a fix. At this point in time the required steps to mitigate this issue are expected to take approximately three hours. We will provide further update within three hours or sooner if further information is available prior to that time.