Jira Service Desk incident
JSM Customer Organizations Page is throwing errors
Jira Service Desk experienced a major incident on September 19, 2025 affecting Jira Service Management Web, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2025, 07:58 AM UTC
We are investigating reports of intermittent errors on Jira Service Management Cloud customers' Organizations page. Once we identify the root cause, we will provide more details.
- identified Sep 19, 2025, 12:45 PM UTC
Impact Customers using Jira Service Management are currently experiencing issues when attempting to access the Organizations tab. They encounter an error message. This affects the usability of this feature within the product. Current Status Our teams have successfully reproduced the issue and have identified the fix. Next Steps We will start rolling out the fix soon.
- monitoring Sep 19, 2025, 01:28 PM UTC
Impact Customers using Jira Service Management are currently experiencing issues when attempting to access the Organizations tab. They encounter an error message. This affects the usability of this feature within the product. Current Status We've rolled out the fix and are monitoring the impact. We are seeing a reduction in errors. Next Steps We'll provide an update once we've verified the fix.
- resolved Sep 22, 2025, 10:06 AM UTC
We've rolled out a fix, and Organizations page is back to normal operations now.