Jira Product Discovery incident

Degraded performance of Jira, JPD, and JSM in eu-west-1

Minor Resolved View vendor source →

Jira Product Discovery experienced a minor incident on January 28, 2026 affecting Open projects and Create and delete fields and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 06:12 PM UTC
Resolved
Jan 28, 2026, 07:42 PM UTC
Duration
1h 30m
Detected by Pingoru
Jan 28, 2026, 06:12 PM UTC

Affected components

Open projectsCreate and delete fieldsAdd/view data points ("Capture")

Update timeline

  1. identified Jan 28, 2026, 06:12 PM UTC

    We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.

  2. identified Jan 28, 2026, 06:50 PM UTC

    We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.

  3. resolved Jan 28, 2026, 07:42 PM UTC

    On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident. There are no actions needed from customers. The issue has now been resolved, and the service is operating normally for all affected customers.