Jira Product Discovery Outage History

Jira Product Discovery is up right now

Jira Product Discovery had 12 outages in the last 2 years totaling 191h 34m of downtime — averaging 0.5 incidents per month.

There were 12 Jira Product Discovery outages since June 23, 2025 totaling 191h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://jira-product-discovery.status.atlassian.com

Minor June 12, 2026

Data viewing issues on Jira Product Discovery

Detected by Pingoru
Jun 12, 2026, 01:50 PM UTC
Resolved
Jun 12, 2026, 02:29 PM UTC
Duration
38m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
  1. monitoring Jun 12, 2026, 01:50 PM UTC

    We are investigating reports of incomplete or missing field data in Jira Product Discovery views, including list, timeline, and single idea views. A limited number of customers are affected. Your data is safe, this is a display issue only. We have identified the root cause and a fix is being deployed. We will provide an update once recovery is confirmed.

  2. resolved Jun 12, 2026, 02:29 PM UTC

    On June 12th 2026, between 07:30 UTC to 13:48 UTC, some users experienced viewing disruptions with our product discovery service. The issue has now been resolved and the service is operating normally for all the customers.

Read the full incident report →

Minor June 10, 2026

Delays in processing incoming Emails, Work Item notifications, and Scheduled Triggers in Marketplace Apps

Detected by Pingoru
Jun 10, 2026, 06:14 AM UTC
Resolved
Jun 10, 2026, 06:31 AM UTC
Duration
17m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 4 updates
  1. investigating Jun 10, 2026, 06:14 AM UTC

    We are investigating reports of extended delays being experienced across tasks such as processing of Incoming Emails, Notifications relating to changes or creation of Work Items, in addition to delays in processing Scheduled Triggers from Marketplace apps. Our team is looking into this with urgency and we will provide further update within one hour as our investigation continues.

  2. identified Jun 10, 2026, 06:14 AM UTC

    Our team has identified the root cause for this issue and has now deployed a fix that is rolling out across impacted products. At this time we are monitoring for the recovery of these events across Jira Service Management, Jira Cloud and Ecosystem app Scheduled Triggers. We will provide further update within one hour or when we have seen a full recovery of all task processing across these products.

  3. monitoring Jun 10, 2026, 06:14 AM UTC

    Our team has now determined that performance has returned to expected levels for those impacted by this incident. Additional products that are now known to have been impacted by this incident are Confluence, Customer Service Management, and Jira Product Discovery. These products would have seen similar impact where email notifications or processing of events may have been delayed while this incident was underway. We are now monitoring for the full recovery of performance across all products and will update when we are confident this issue is fully resolved, or within one hour, whichever is sooner.

  4. resolved Jun 10, 2026, 06:31 AM UTC

    We are now confident that any of the tasks that were impacted by this incident and were delayed should now be operating as expected. We apologize for any inconvenience that this issue may have caused.

Read the full incident report →

Major March 10, 2026

Automation events delayed for some customers in the APAC region

Detected by Pingoru
Mar 10, 2026, 12:06 AM UTC
Resolved
Mar 10, 2026, 12:59 AM UTC
Duration
52m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 4 updates
  1. investigating Mar 10, 2026, 12:06 AM UTC

    We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.

  2. identified Mar 10, 2026, 12:15 AM UTC

    Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.

  3. monitoring Mar 10, 2026, 12:51 AM UTC

    The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.

  4. resolved Mar 10, 2026, 12:59 AM UTC

    On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Minor January 28, 2026

Degraded performance of Jira, JPD, and JSM in eu-west-1

Detected by Pingoru
Jan 28, 2026, 06:12 PM UTC
Resolved
Jan 28, 2026, 07:42 PM UTC
Duration
1h 30m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 3 updates
  1. identified Jan 28, 2026, 06:12 PM UTC

    We are actively investigating an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.

  2. identified Jan 28, 2026, 06:50 PM UTC

    We are continuing to investigate an issue affecting Jira, Jira Product Discovery, and Jira Service Management. Affected users may experience delayed issue data in some experiences, such as issue view. We will share updates here in one hour or as more information becomes available.

  3. resolved Jan 28, 2026, 07:42 PM UTC

    On Jan 28, 2026, Jira, Jira Product Discovery, and Jira Service Management users in eu-west-1 region may have experienced delays in viewing recently submitted updates on the web page and/or mobile apps. Updates continued to process successfully during the incident. There are no actions needed from customers. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Minor December 15, 2025

Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo

Detected by Pingoru
Dec 15, 2025, 04:16 PM UTC
Resolved
Dec 15, 2025, 07:01 PM UTC
Duration
2h 45m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 5 updates
  1. identified Dec 15, 2025, 04:16 PM UTC

    We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo. We'll share updates here as more information is available.

  2. identified Dec 15, 2025, 04:26 PM UTC

    We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.

  3. identified Dec 15, 2025, 04:47 PM UTC

    We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

  4. identified Dec 15, 2025, 05:47 PM UTC

    Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.

  5. resolved Dec 15, 2025, 07:01 PM UTC

    On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.

Read the full incident report →

Major June 24, 2025

Users unable to open their Jira cloud products

Detected by Pingoru
Jun 24, 2025, 12:03 PM UTC
Resolved
Jun 24, 2025, 01:36 PM UTC
Duration
1h 33m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
  1. investigating Jun 24, 2025, 12:03 PM UTC

    We are investigating an issue where multiple customers are unable to open their Jira cloud products. We will provide additional updates within the next hour.

  2. resolved Jun 24, 2025, 01:36 PM UTC

    The issue affecting Jira access, which occurred between June 24th 9:55 AM UTC and 11:08 AM UTC due to a service scaling problem, has been resolved, and the incident is now closed.

Read the full incident report →

Major June 23, 2025

Small cohort of customers are unable to access JPD

Detected by Pingoru
Jun 23, 2025, 12:42 PM UTC
Resolved
Jun 23, 2025, 01:25 PM UTC
Duration
42m
Affected: Open projectsCreate and delete fieldsAdd/view data points ("Capture")
Timeline · 2 updates
  1. investigating Jun 23, 2025, 12:42 PM UTC

    We are investigating reports of Jira Product Discovery being unavailable for a small cohort of customers.

  2. resolved Jun 23, 2025, 01:25 PM UTC

    The small cohort of Jira Product Discovery customers no longer face any issues in accessing their JPD Sites. We are implementing measures to prevent similar issues from occurring in the future.

Read the full incident report →