Jira Product Discovery incident
Jira Automation rules failed when sending out emails
Resolved after 21 minutes, on November 2, 2023.
Between 23:25 UTC and 23:46 UTC on 2nd November, we encountered a problem where automation rules in Jira that send out emails failed for certain customers. This was caused by spam-protection limits being incorrectly applied to the legitimate sending of emails. The issue has been resolved and the service is operating normally.
Update timeline
- resolved Nov 03, 2023, 05:06 AM UTC
Between 23:25 UTC and 23:46 UTC on 2nd November, we encountered a problem where automation rules in Jira that send out emails failed for certain customers. This was caused by spam-protection limits being incorrectly applied to the legitimate sending of emails. The issue has been resolved and the service is operating normally.
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