Jira Product Discovery incident
HOT-106981: Outage in Atlassian Intelligence functionality in multiple products
Resolved after 28 minutes, on January 15, 2024.
Between 23:45 UTC to 00:30 UTC, we experienced an outage in some Atlassian Intelligence features for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass. The issue has been resolved and the service is operating normally.
Update timeline
- investigating Jan 15, 2024, 12:31 AM UTC
We are investigating an issue with Atlassian Intelligence that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass Cloud customers. We will provide more details within the next hour.
- monitoring Jan 15, 2024, 12:47 AM UTC
We have identified the root cause of the increased errors and have mitigated the problem. We are now monitoring closely.
- resolved Jan 15, 2024, 01:00 AM UTC
Between 23:45 UTC to 00:30 UTC, we experienced an outage in some Atlassian Intelligence features for Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, Atlas, and Compass. The issue has been resolved and the service is operating normally.
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