Jira Product Discovery incident
Jira Family is unavailable across shards
Resolved after 7 hours 21 minutes, on January 18, 2024.
Between 06:52 UTC to 10:29 UTC, we experienced an outage for Jira Work Management, Jira Software, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
Update timeline
- investigating Jan 18, 2024, 08:34 AM UTC
We are investigating an issue with outage that is impacting Jira Work management, Jira Software, Jira Service Management and Jira Product Discovery. We will provide more details within the next hour.
- identified Jan 18, 2024, 09:48 AM UTC
We have identified the root cause of the issue and working on the fix.
- monitoring Jan 18, 2024, 10:52 AM UTC
Our engineering team has implemented fixes for Jira and should be recovered again. We will continue to monitor all systems.
- resolved Jan 18, 2024, 03:55 PM UTC
Between 06:52 UTC to 10:29 UTC, we experienced an outage for Jira Work Management, Jira Software, and Jira Product Discovery. The issue has been resolved and the service is operating normally.
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