Jira Product Discovery incident
Perfomance degradation for Jira instances affecting small cohort of customers
Resolved after 5 hours 53 minutes, affecting Open projects, on January 22, 2024.
Between 14:45 UTC to 18:25 UTC, we experienced degraded performance for Jira Work Management, Jira Service Management, Jira Software, and Jira Product Discovery for a small subset of instances. The situation has stabilized, and the service is operating normally.
Affected components
Update timeline
- investigating Jan 22, 2024, 06:13 PM UTC
We are investigating reports of intermittent degraded performance for Jira Service Management, Jira Software, Jira Work Management, and Jira Product Discovery Cloud, affecting a small cohort of customers in a US shard. We will provide more details shortly.
- resolved Jan 23, 2024, 12:07 AM UTC
Between 14:45 UTC to 18:25 UTC, we experienced degraded performance for Jira Work Management, Jira Service Management, Jira Software, and Jira Product Discovery for a small subset of instances. The situation has stabilized, and the service is operating normally.
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