Resolved after 1 hour 4 minutes, on February 7, 2024.
Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.
Update timeline
- investigating Feb 07, 2024, 04:40 PM UTC
We are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. We will provide more details within the next hour.
- monitoring Feb 07, 2024, 05:05 PM UTC
We have mitigated the problem. We are now monitoring closely.
- resolved Feb 07, 2024, 05:44 PM UTC
Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jira Product Discovery, and Compass. The issue has been resolved and the service is operating normally.
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