Resolved after 2 hours 50 minutes, affecting Open projects, on October 7, 2024.
We have identified that the issue is related to a recent update on the Brave browser (https://brave.com/latest/), which is causing some cookie-related problems for users. As a temporary workaround, we recommend using one of our supported browsers: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/. We understand that many users prefer Brave, and our engineering team will continue to investigate this issue and work towards a resolution on a best-effort basis.
Affected components
Update timeline
- investigating Oct 07, 2024, 06:28 AM UTC
We are investigating an issue with accessing Jira content that is impacting some Jira Cloud customers. We will provide more details within the next hour.
- resolved Oct 07, 2024, 09:19 AM UTC
We have identified that the issue is related to a recent update on the Brave browser (https://brave.com/latest/), which is causing some cookie-related problems for users. As a temporary workaround, we recommend using one of our supported browsers: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/. We understand that many users prefer Brave, and our engineering team will continue to investigate this issue and work towards a resolution on a best-effort basis.
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