JFrog incident

Artifactory Service outage affecting multiple customers across several AWS regions

Critical Resolved View vendor source →

JFrog experienced a critical incident on October 20, 2025 affecting Artifactory and Artifactory and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:42 AM UTC
Resolved
Oct 20, 2025, 10:57 AM UTC
Duration
3h 15m
Detected by Pingoru
Oct 20, 2025, 07:42 AM UTC

Affected components

ArtifactoryArtifactoryArtifactoryArtifactory

Update timeline

  1. investigating Oct 20, 2025, 07:42 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2025, 08:01 AM UTC

    Service disruption confirmed to be caused by an issue with the AWS Cloud vendor. JFrog Engg teams are engaged, analyzing the vendor's progress, and monitoring service stability

  3. monitoring Oct 20, 2025, 09:45 AM UTC

    AWS are resuming their services and we see a positive impact on JFrog services. SLO is almost 100% and all Artifactory transactions have been resumed. We are still monitoring the systems health. AWS Incident status chronology can be referred here: https://health.aws.amazon.com/health/status

  4. resolved Oct 20, 2025, 10:57 AM UTC

    All services are up and running - see also https://health.aws.amazon.com/health/status