Jenzabar Outage History

Jenzabar had 6 outages in the last 2 years totaling 28h 11m of downtime — averaging 0.2 incidents per month.

There were 6 Jenzabar outages since September 18, 2025 totaling 28h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jenzabarcloud.com

Notice December 9, 2025

Cloudflare Outage, December 5th

Detected by Pingoru: Dec 09, 2025, 12:41 PM UTC
Resolved: Dec 05, 2025, 08:00 AM UTC
Duration: —

Timeline · 1 update

resolved Dec 09, 2025, 12:41 PM UTC

On December 5th, a portion of Cloudflare routed traffic experience an outage of approximately 25 minutes, from 08:47 UTC to 09:12 UTC. During this time, customer public-facing websites could have experience an outage that would have resulted in HTTP 500 errors being served to clients. This did directly impact some of Jenzabar's hosted clients. The issue was not caused, directly or indirectly, by a cyber attack on Cloudflare’s systems or malicious activity of any kind to customer systems. Rather, it was triggered by Cloudflare internal changes attempting to detect and mitigate an industry-wide vulnerability disclosed late last week regarding React Server Components. This outage was not caused by any Jenzabar related changes. You can read more about the Cloudflare outage here: https://blog.cloudflare.com/5-december-2025-outage/ You can read more about the React Server Components here: https://blog.cloudflare.com/waf-rules-react-vulnerability/

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Major November 18, 2025

CloudFlare Outage affecting JAAS customers

Detected by Pingoru: Nov 18, 2025, 02:32 PM UTC
Resolved: Nov 18, 2025, 06:56 PM UTC
Duration: 4h 24m

Affected: North America EastNorth America CentralUS Central 1US East 1SONISUS East 5Jenzabar One & EXUS West 1Higher ReachCX

Timeline · 3 updates

monitoring Nov 18, 2025, 02:32 PM UTC

Our DNS provider, CloudFlare, is experiencing an outage that may affect JAAS customers. They are working to resolve the issue, but users of jenzabarcloud.com may experience intermittent disruptions. You can follow the status directly from CloudFlare here https://www.cloudflarestatus.com/
monitoring Nov 18, 2025, 02:33 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 06:56 PM UTC

CloudFlare has reported that the incident is now resolved and all operations are back to functioning as expected. If you feel you're still suffering some anything related to this event please submit a support ticket and we can investigate further!

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Notice October 31, 2025

Jenzabar Support Portal

Detected by Pingoru: Oct 31, 2025, 05:50 PM UTC
Resolved: Nov 01, 2025, 11:07 AM UTC
Duration: 17h 17m

Affected: North America EastNorth America CentralUS Central 1US East 1SONISUS East 5Jenzabar One & EXUS West 1Higher ReachCX

Timeline · 2 updates

investigating Oct 31, 2025, 05:50 PM UTC

We are currently experiencing a known outage affecting support.jenzabar.com. Our IT team is actively working to resolve the issue and restore full functionality as quickly as possible. What you need to know: • Impact: Access to support.jenzabar.com is unavailable. • Next Update: We will provide additional information as soon as it becomes available. If you need immediate assistance, please email [email protected]. We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.
resolved Nov 01, 2025, 11:07 AM UTC

Our IT team resolved the issue with support.jenzabar.com. Please return to the portal for all your support needs. We apologize for any inconvenience this may cause and appreciate your patience.

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Notice October 22, 2025

Host Failure In North America Central

Detected by Pingoru: Oct 22, 2025, 07:02 PM UTC
Resolved: Oct 22, 2025, 08:44 PM UTC
Duration: 1h 41m

Affected: North America Central

Timeline · 2 updates

identified Oct 22, 2025, 07:02 PM UTC

Jenzabar Cloud Services detected a host failure in our North America Central data center location. The host has been taken out of service at this time, and all customer workloads carried by this host have been restarted on other hosts within the cluster.
resolved Oct 22, 2025, 08:44 PM UTC

All issues with the faulty host have been identified and corrected at this time. No additional interruptions to customer workloads have taken place through this process.

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Minor September 22, 2025

Edge Router Memory Issue - HA Failover Planned 11am EST

Detected by Pingoru: Sep 22, 2025, 03:30 PM UTC
Resolved: Sep 22, 2025, 05:13 PM UTC
Duration: 1h 43m

Affected: North America East

Timeline · 2 updates

identified Sep 22, 2025, 03:30 PM UTC

Cloud Infrastructure engineers have been closely monitoring a router's health in our North America East IBM data center region. Currently there are no known outages, but due to growing concerns for this particular router, we will be performing a failover to a secondary unit so that further troubleshooting and corrective actions can be taken before the situation worsens. Failover Scheduled When: September 22nd @ 11:45am EST Duration: 0-20 seconds What to expect: at most, a very brief interruption of public traffic could be expected. Internal systems will remain connected to one another during this process. This issue does not affect our other Data Center locations. We apologize for any inconvenience. Cloud Infrastructure
resolved Sep 22, 2025, 05:13 PM UTC

The failover took place at 11:45am EST as planned, with any potential disruption right at 11:46:19am EST. We thank you for your patience during this procedure - all systems are operating normally at this time. -Cloud Infrastructure

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Minor September 18, 2025

Dallas VPN Edge Node Memory Issues

Detected by Pingoru: Sep 18, 2025, 03:56 PM UTC
Resolved: Sep 18, 2025, 07:02 PM UTC
Duration: 3h 5m

Affected: North America Central

Timeline · 3 updates

identified Sep 18, 2025, 03:56 PM UTC

Jenzabar's Cloud Infrastructure team has identified a memory issue on 2 of the edge nodes within the firewall/VPN cluster in our Dallas location. In order to correct this issue, services will be transitioned to other edge nodes within the cluster at 12:00pm EST. This will cause a brief VPN outage (1-5 seconds) for customers currently running on either of these two edge nodes. We apologize for the inconvenience.
monitoring Sep 18, 2025, 04:18 PM UTC

The maintenance has been performed and we believe the issues to be resolved at this time. We are continuing to monitor resources on our side and will close out this incident accordingly. Thank you for your patience during this process!
resolved Sep 18, 2025, 07:02 PM UTC

The maintenance performed at noon EST today has corrected the issue.

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