IXON incident

Intermittent VPN connection issues

Minor Ongoing View vendor source →

IXON is currently experiencing a minor incident affecting WebAccess and WebAccess (NL-AMS - WebAccess) and 1 more component, which began 13h ago. The vendor's full update timeline is below.

Started
Oct 16, 2026, 11:46 AM UTC
Resolved
Ongoing
Duration
● 12h 57m
Detected by Pingoru
Oct 16, 2026, 11:46 AM UTC

Affected components

WebAccessWebAccess (NL-AMS - WebAccess)WebAccess (SG-SIN - WebAccess)WebAccess (US-NYC - WebAccess)WebAccess (US-SFO - WebAccess)VPN ConnectionVPN Connection (AMER - BR - São Paulo)VPN Connection (AMER - US - Atlanta)VPN Connection (AMER - US - Dallas)VPN Connection (AMER - US - Newark)

Update timeline

  1. identified Oct 16, 2026, 11:46 AM UTC

    We have identified an issue with broken VPN connections where the device can't be reached. A workaround would be toggling the VPN off and on again We apologize for any inconvenience and will keep you posted.