IXON experienced a minor incident on July 29, 2026 affecting MQTT Connection and MQTT Connection (Remote Config Push), lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2026, 12:27 PM UTC
We are currently investigating issues with remote config push. Your device configuration may not sync to the platform. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription
- investigating Jul 29, 2026, 12:27 PM UTC
We are currently investigating issues with remote config push. Your device configuration may not sync to the platform.
- resolved Jul 29, 2026, 01:25 PM UTC
We have found the root cause and resolved the issue. July 29, 2026 14:27 CEST