IXON experienced a major incident on October 7, 2026 affecting Portal and Portal (cloud1.ixon.cloud) and 1 more component, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 08:15 AM UTC
We are currently experiencing issues with the platform. We are assessing the full impact and implementing mitigation measures. Further updates will be provided shortly. Back to current status SUBSCRIBE Status History Subscribe to receive status updates by email Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates by webhook Each status update will POST a JSON payload to this URL Email address for managing webhook Close Subscribe Manage Subscription Manage Existing Subscription Create New Subscription Subscribe to receive status updates via RSS RSS Feed Close Subscribe to receive status updates in Slack Slack channel ID Find the channel ID: Select the channel in your Slack workspace. The channel ID is displayed in the browser URL. Example: https://app.slack.com/client/T04SJBK1C/ C03SKGJ1P Email address Close Manage Subscription Manage Existing Subscription Create New Subscription
- investigating Oct 07, 2026, 09:19 AM UTC
We are currently experiencing issues with the platform. We are assessing the full impact and implementing mitigation measures. Further updates will be provided shortly.
- identified Oct 07, 2026, 09:33 AM UTC
We have identified what is the probable cause of the degraded performance. Our main platform's database reached a threshold that requires immediate capacity scaling. Therefore we have decided to announce an emergency maintenance window, starting immediately. During this emergency maintenance window, users will experience service disruption. We believe this emergency window to take approximately 15 minutes. We will keep you posted. October 7, 2026 10:15 CEST
- identified Oct 07, 2026, 09:33 AM UTC
We have identified what is the probable cause of the degraded performance. Our main platform's database reached a threshold that requires immediate capacity scaling. Therefore we have decided to announce an emergency maintenance window, starting immediately. During this emergency maintenance window, users will experience service disruption. We believe this emergency window to take approximately 15 minutes. We will keep you posted.
- monitoring Oct 07, 2026, 09:52 AM UTC
The capacity increase has been successful and the platform is reachable again. We are monitoring the situation. October 7, 2026 11:33 CEST
- monitoring Oct 07, 2026, 09:52 AM UTC
The capacity increase has been successful and the platform is reachable again. We are monitoring the situation.
- resolved Oct 07, 2026, 10:10 AM UTC
The platform has stabilized and we see no further degraded performance. We consider this incident resolved. October 7, 2026 11:52 CEST