Ivo AI incident

Degraded platform access

Minor Resolved View vendor source →
Started
Mar 27, 2026, 04:17 PM UTC
Resolved
Mar 27, 2026, 04:17 PM UTC
Duration
Detected by Pingoru
Mar 27, 2026, 04:17 PM UTC

Affected components

Microsoft Word and Google DocsWeb PortalIntelligence

Update timeline

  1. investigating Mar 27, 2026, 02:58 PM UTC

    Status: Investigating Ivo platform is experiencing degradation. Team is investigating a fix. Affected components Intelligence (Degraded performance) Microsoft Word and Google Docs (Degraded performance) Web Portal (Degraded performance)

  2. investigating Mar 27, 2026, 03:54 PM UTC

    Status: Investigating We've identified the issue and working on deploying a fix. Affected components Microsoft Word and Google Docs (Degraded performance) Web Portal (Degraded performance) Intelligence (Degraded performance)

  3. monitoring Mar 27, 2026, 04:04 PM UTC

    Status: Monitoring Fix has been rolled out. We're currently monitoring the situation. Affected components Web Portal (Operational) Intelligence (Operational) Microsoft Word and Google Docs (Operational)

  4. resolved Mar 27, 2026, 04:17 PM UTC

    Status: Resolved Application back to normal. We'll continue to monitor the situation. Affected components Microsoft Word and Google Docs (Operational) Web Portal (Operational) Intelligence (Operational)

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