Ivo AI experienced a minor incident on March 27, 2026 affecting Microsoft Word Add-in and Web Portal and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2026, 02:58 PM UTC
Status: Investigating Ivo platform is experiencing degradation. Team is investigating a fix. Affected components Intelligence (Degraded performance) Microsoft Word and Google Docs (Degraded performance) Web Portal (Degraded performance)
- investigating Mar 27, 2026, 03:54 PM UTC
Status: Investigating We've identified the issue and working on deploying a fix. Affected components Microsoft Word and Google Docs (Degraded performance) Web Portal (Degraded performance) Intelligence (Degraded performance)
- monitoring Mar 27, 2026, 04:04 PM UTC
Status: Monitoring Fix has been rolled out. We're currently monitoring the situation. Affected components Web Portal (Operational) Intelligence (Operational) Microsoft Word and Google Docs (Operational)
- resolved Mar 27, 2026, 04:17 PM UTC
Status: Resolved Application back to normal. We'll continue to monitor the situation. Affected components Microsoft Word and Google Docs (Operational) Web Portal (Operational) Intelligence (Operational)