Ivo AI incident

Degraded platform access

Resolved after 1 hour 18 minutes, affecting Microsoft Word Add-in and Web Portal and 1 more, on March 27, 2026.

monitoring Mar 27, 2026, 04:04 PM UTC

Fix has been rolled out. We're currently monitoring the situation.

Started
Mar 27, 2026, 02:58 PM UTC
Resolved
Mar 27, 2026, 04:17 PM UTC
Duration
1h 18m
Detected by Pingoru
Mar 27, 2026, 02:58 PM UTC

Affected components

Microsoft Word Add-inWeb PortalIntelligence

Update timeline

  1. investigating Mar 27, 2026, 02:58 PM UTC

    Ivo platform is experiencing degradation. Team is investigating a fix.

  2. investigating Mar 27, 2026, 03:54 PM UTC

    We've identified the issue and working on deploying a fix.

  3. monitoring Mar 27, 2026, 04:04 PM UTC

    Fix has been rolled out. We're currently monitoring the situation.

  4. resolved Mar 27, 2026, 04:17 PM UTC

    Application back to normal. We'll continue to monitor the situation.

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