Ivo AI had 3 outages in the last 2 years — averaging 0.1 incidents per month.
There were 3 Ivo AI outages since March 27, 2026. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating Word addin black-screens. Can’t login to web app.
Status: Monitoring Addin and web login is functional again. Currently monitoring the situation.
Status: Resolved Functionality restored. Please reach out to [email protected] "[email protected]": mailto:[email protected] for any issues.
Status: Investigating Review functionality degraded. Currently investigating. 3rd party model provider looks to be culprit. Affected components Microsoft Word Add-in (Degraded performance) Google Chrome Extension (Degraded performance)
Status: Identified Fix has been identified and is being deployed. Affected components Microsoft Word Add-in (Partial outage) Google Chrome Extension (Partial outage)
Status: Resolved Fix has been deployed. Monitoring. Affected components Microsoft Word Add-in (Operational) Google Chrome Extension (Operational)
Status: Investigating Ivo platform is experiencing degradation. Team is investigating a fix. Affected components Intelligence (Degraded performance) Microsoft Word and Google Docs (Degraded performance) Web Portal (Degraded performance)
Status: Investigating We've identified the issue and working on deploying a fix. Affected components Microsoft Word and Google Docs (Degraded performance) Web Portal (Degraded performance) Intelligence (Degraded performance)
Status: Monitoring Fix has been rolled out. We're currently monitoring the situation. Affected components Web Portal (Operational) Intelligence (Operational) Microsoft Word and Google Docs (Operational)
Status: Resolved Application back to normal. We'll continue to monitor the situation. Affected components Microsoft Word and Google Docs (Operational) Web Portal (Operational) Intelligence (Operational)